State Farm® Insurance Agent Glen Monroe

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Emery Legrand

July 2, 2024

1 out of 5

"They failed to process the payment then blamed me for poor credit, I don't know of any insurance company that finances policies. They are prompt however to contact the DMV about your cancellation. Poorly run business but I did get an email notice that my insurance is due for renewal. I'd laugh if it weren't so sad."

Stewart Burt

June 21, 2024

5 out of 5

"Nancy was extremely helpful resolving multiple questions that arose in the past several months!"

Grey Donnell

June 11, 2024

5 out of 5

"Great agency. Knowledgeable and responsive"

Margaret Hough

June 7, 2024

1 out of 5

"Horrible. Staff never answers when you call. My homeowners and auto insurance bills were always mixed up and despite me making them aware multiple times,there was only one driver in the home,they still added a driver, which I believe raised my rate enormously. When I asked, of course they blamed it on insurance hikes in Georgia and to add insult to injury Glenn Monroe Agency, decided to not renew my policy with no notice. I had to call the office multiple times and, if the phone was answered the individual answering had no knowledge regarding insurance. Please avoid this Agency if you value your money and time."

Lorraine Robertson

June 4, 2024

5 out of 5

"Working with Lourdes Rivera at the Glen Monroe State Farm Agency has been a lifesaver! With four cars and two young adults in our house, our car insurance got a little messy, but Lourdes stepped in and helped sort things out. She took her time and strategized the best way for us to handle our car and home insurance. She is knowledgable and really listened to my family's needs. I feel confident that Lourdes helped us get the best price possible; and I appreciate her service and expertise."

Dave Mahadevan

May 14, 2024

1 out of 5

"My experience with this agency has been amongst the worst. I would have rated no star, if I could have done that. The agency has made a major issue in my homeowners insurance details. This miss has cost me three hours of time over the course of two calls with the mortgage company. If I was forced to switch, it would have cost me twice the money. Two attempts to reach and voicemails have not been returned. It does not help that the agent working in the agency is no longer working there, and not a word about an agent backfill. In my mind, the experience has left a very sour taste. Updated: 5/14 - After that review earlier, got a call. Which I returned after a two-day lag to meet personal commitments. The person who picked up the call mentioned something about giving them a second chance. 36 hours later, *still* waiting for a call back. Thanks, but I am no longer supporting this team."

Cherie Brown

May 14, 2024

5 out of 5

"Sheri has been so professional, helpful, knowledgeable, friendly, and kind through all of our transactions. She has shown that she truly cares about her customers by going above and beyond the call of duty . I highly recommend this insurance agency!"

J M

May 13, 2024

5 out of 5

"I have been a longtime client of Glen Monroe State Farm Insurance. Sheri is my advisor. Her expertise, professionalism and good nature is wonderful. Thank you, Sheri!"

Judie Maddox

May 10, 2024

5 out of 5

"Sheri Pusatere w/ the Glen Monroe State Farm agency is the best employee he has! Her attention to details, follow up and customer service is like no other! I highly recommend contacting her for a competitive quote today!"

Taylor Newman

April 23, 2024

5 out of 5

"Have had a great experience with Glen Monroe especially Sarah. So responsive, personable, efficient and well versed."

John Kloecker

January 26, 2024

5 out of 5

"Glen and Daniel, thanks for always taking the time to thoroughly help me go over my ever changing insurance needs. You really help navigate what’s become an increasingly complicated web Thank you!"

Phillip Chritton

January 11, 2024

5 out of 5

"I highly recommend Daniel Montana Day of the Glen Monroe State Farm Agency. Daniel is super fast and cheerful, and he has handled every request I've sent him promptly and effectively. I have really appreciated his great service!"

Maura C.

October 30, 2023

2 out of 5

"I've had a very negative experience with one of the agents at the Glen Monroe office. Nancy Vickery is an extremely incompetent insurance agent, I'm surprised she's been working with State Farm for that long. She is highly unprofessional, inappropriate, unresponsive, unknowledgeable, and dishonest. She compared my $50 bill increase in one month to the cost of her bread 8 years ago, blaming it on inflation... She has absolutely no proper email etiquette. What she says over the phone is completely different to what she says through email. Will Thorne was a great agent. He was always able to help me immediately. After one week, Nancy Vickery was unable to assist me with my incorrect bill charge. But Daniel was able to help me in one day."

James Pratt

September 30, 2023

3 out of 5

"It's kinda rude to be charged more for being a good driver. My policy increased because of other state farm policy holders claims, not my own. Worse is no one called to discuss or inform me of this increase."

Diana Andrew

September 8, 2023

5 out of 5

"Got the best customer service evaaaa,she had so much patience with me.."

Courtney Brousseau

August 15, 2023

5 out of 5

"I had the pleasure of working with Will Thorne. I was looking for car insurance, but was not quite sure what I was looking for. He was very helpful! He was quick with his responses, and seemed very knowledgeable about the company, and insurance in general. His advisement was great, and he was able to get me covered soon after our first conversation. I highly recommend!"

Rachael Cohen

July 30, 2023

5 out of 5

"Mr. Monroe's office is the best! Anytime I call, I get a live person to answer all my questions and help with any problems. Nancy goes above and beyond, she truly cares about her customers. The best State Farm Office!!!"

Azucena

July 26, 2023

1 out of 5

"Worse customer service. Rude and money driven."

C J

February 12, 2023

2 out of 5

"Sent my renewal to an address out of state where I had never lived. Canceled my insurance without a single call after being with them 20 years. Never apologized."

Irene Stroud

February 1, 2023

5 out of 5

"I have been with Glenn Monroe for 23 years now wonderful people and excellent service!"

Mark Bensing

January 24, 2023

5 out of 5

"I spoke with Will and initiated a new auto policy with State Farm. He was detail oriented and provided excellent customer service. Good first step."

Kelvin Anderson

January 20, 2023

5 out of 5

"Vey courteous and respectful agents that helps you with everything you need in a timely manner so im very pleased to have insurance with State Farm!"

L R

December 29, 2022

5 out of 5

"This agent and staff care for their clients like family. I highly recommend the Glen Monroe office. Professional and friendly, good combination!"

Susan Lima

November 14, 2022

5 out of 5

"We have been with State Farm for over 20 years. The service has always been great. Sheri P. has been a huge help to us!!"

Michael Slate

March 9, 2022

4 out of 5

"Always great service"

What our customers say about us...

Emery Legrand

July 2, 2024

1 out of 5

"They failed to process the payment then blamed me for poor credit, I don't know of any insurance company that finances policies. They are prompt however to contact the DMV about your cancellation. Poorly run business but I did get an email notice that my insurance is due for renewal. I'd laugh if it weren't so sad."

Stewart Burt

June 21, 2024

5 out of 5

"Nancy was extremely helpful resolving multiple questions that arose in the past several months!"

Grey Donnell

June 11, 2024

5 out of 5

"Great agency. Knowledgeable and responsive"

Margaret Hough

June 7, 2024

1 out of 5

"Horrible. Staff never answers when you call. My homeowners and auto insurance bills were always mixed up and despite me making them aware multiple times,there was only one driver in the home,they still added a driver, which I believe raised my rate enormously. When I asked, of course they blamed it on insurance hikes in Georgia and to add insult to injury Glenn Monroe Agency, decided to not renew my policy with no notice. I had to call the office multiple times and, if the phone was answered the individual answering had no knowledge regarding insurance. Please avoid this Agency if you value your money and time."

Lorraine Robertson

June 4, 2024

5 out of 5

"Working with Lourdes Rivera at the Glen Monroe State Farm Agency has been a lifesaver! With four cars and two young adults in our house, our car insurance got a little messy, but Lourdes stepped in and helped sort things out. She took her time and strategized the best way for us to handle our car and home insurance. She is knowledgable and really listened to my family's needs. I feel confident that Lourdes helped us get the best price possible; and I appreciate her service and expertise."

Dave Mahadevan

May 14, 2024

1 out of 5

"My experience with this agency has been amongst the worst. I would have rated no star, if I could have done that. The agency has made a major issue in my homeowners insurance details. This miss has cost me three hours of time over the course of two calls with the mortgage company. If I was forced to switch, it would have cost me twice the money. Two attempts to reach and voicemails have not been returned. It does not help that the agent working in the agency is no longer working there, and not a word about an agent backfill. In my mind, the experience has left a very sour taste. Updated: 5/14 - After that review earlier, got a call. Which I returned after a two-day lag to meet personal commitments. The person who picked up the call mentioned something about giving them a second chance. 36 hours later, *still* waiting for a call back. Thanks, but I am no longer supporting this team."

Cherie Brown

May 14, 2024

5 out of 5

"Sheri has been so professional, helpful, knowledgeable, friendly, and kind through all of our transactions. She has shown that she truly cares about her customers by going above and beyond the call of duty . I highly recommend this insurance agency!"

J M

May 13, 2024

5 out of 5

"I have been a longtime client of Glen Monroe State Farm Insurance. Sheri is my advisor. Her expertise, professionalism and good nature is wonderful. Thank you, Sheri!"

Judie Maddox

May 10, 2024

5 out of 5

"Sheri Pusatere w/ the Glen Monroe State Farm agency is the best employee he has! Her attention to details, follow up and customer service is like no other! I highly recommend contacting her for a competitive quote today!"

Taylor Newman

April 23, 2024

5 out of 5

"Have had a great experience with Glen Monroe especially Sarah. So responsive, personable, efficient and well versed."

John Kloecker

January 26, 2024

5 out of 5

"Glen and Daniel, thanks for always taking the time to thoroughly help me go over my ever changing insurance needs. You really help navigate what’s become an increasingly complicated web Thank you!"

Phillip Chritton

January 11, 2024

5 out of 5

"I highly recommend Daniel Montana Day of the Glen Monroe State Farm Agency. Daniel is super fast and cheerful, and he has handled every request I've sent him promptly and effectively. I have really appreciated his great service!"

Maura C.

October 30, 2023

2 out of 5

"I've had a very negative experience with one of the agents at the Glen Monroe office. Nancy Vickery is an extremely incompetent insurance agent, I'm surprised she's been working with State Farm for that long. She is highly unprofessional, inappropriate, unresponsive, unknowledgeable, and dishonest. She compared my $50 bill increase in one month to the cost of her bread 8 years ago, blaming it on inflation... She has absolutely no proper email etiquette. What she says over the phone is completely different to what she says through email. Will Thorne was a great agent. He was always able to help me immediately. After one week, Nancy Vickery was unable to assist me with my incorrect bill charge. But Daniel was able to help me in one day."

James Pratt

September 30, 2023

3 out of 5

"It's kinda rude to be charged more for being a good driver. My policy increased because of other state farm policy holders claims, not my own. Worse is no one called to discuss or inform me of this increase."

Diana Andrew

September 8, 2023

5 out of 5

"Got the best customer service evaaaa,she had so much patience with me.."

Courtney Brousseau

August 15, 2023

5 out of 5

"I had the pleasure of working with Will Thorne. I was looking for car insurance, but was not quite sure what I was looking for. He was very helpful! He was quick with his responses, and seemed very knowledgeable about the company, and insurance in general. His advisement was great, and he was able to get me covered soon after our first conversation. I highly recommend!"

Rachael Cohen

July 30, 2023

5 out of 5

"Mr. Monroe's office is the best! Anytime I call, I get a live person to answer all my questions and help with any problems. Nancy goes above and beyond, she truly cares about her customers. The best State Farm Office!!!"

Azucena

July 26, 2023

1 out of 5

"Worse customer service. Rude and money driven."

C J

February 12, 2023

2 out of 5

"Sent my renewal to an address out of state where I had never lived. Canceled my insurance without a single call after being with them 20 years. Never apologized."

Irene Stroud

February 1, 2023

5 out of 5

"I have been with Glenn Monroe for 23 years now wonderful people and excellent service!"

Mark Bensing

January 24, 2023

5 out of 5

"I spoke with Will and initiated a new auto policy with State Farm. He was detail oriented and provided excellent customer service. Good first step."

Kelvin Anderson

January 20, 2023

5 out of 5

"Vey courteous and respectful agents that helps you with everything you need in a timely manner so im very pleased to have insurance with State Farm!"

L R

December 29, 2022

5 out of 5

"This agent and staff care for their clients like family. I highly recommend the Glen Monroe office. Professional and friendly, good combination!"

Susan Lima

November 14, 2022

5 out of 5

"We have been with State Farm for over 20 years. The service has always been great. Sheri P. has been a huge help to us!!"

Michael Slate

March 9, 2022

4 out of 5

"Always great service"